Website Terms and Conditions

Sweet Made SA Terms of Service

1. Terms

By accessing the website at http://sweetzerland.net, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. Use License

a. Permission is granted to temporarily download one copy of the materials/information on Sweetzerland website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
i. modify or copy the materials;
ii. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
iii. attempt to decompile or reverse engineer any software contained on Sweetzerland website;
iv. remove any copyright or other proprietary notations from the materials; or
v. transfer the materials to another person or « mirror » the materials on any other server.

b. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Sweetzerland at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

a. The materials on Sweetzerland website are provided on an ‘as is’ basis. Sweetzerland makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

b. Further, Sweetzerland does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall Sweetzerland or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Sweetzerland website, even if Sweetzerland or a Sweetzerland authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Accuracy of materials

The materials appearing on Sweetzerland website could include technical, typographical, or photographic errors. Sweetzerland does not warrant that any of the materials on its website are accurate, complete or current. Sweetzerland may make changes to the materials contained on its website at any time without notice. However Sweetzerland does not make any commitment to update the materials.

6. Links

Sweetzerand has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Sweetzerland of the site. Use of any such linked website is at the user’s own risk.

7. Modifications

Sweetzerland may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Switzerland and you irrevocably submit to the exclusive jurisdiction of the courts in Geneva, Switzerland.

 

General sales terms for Sweetzerland online shop

 

1. Applicability

These general terms and conditions apply to all orders placed in the online shop of Sweetzerland. Sweetzerland is an internationally protected trademark of Sweet Made SA, 5 Rue du Mont-Blanc, 1201 Genève, Switzerland. Phone: +41 22 310 49 48, E-mail: chocolats@sweetzerland.net (hereafter referred as Sweetzerland online shop).

2. Offer and conclusion of contract

The presentation of products in the online shop does not constitute a binding offer but an invitation to place an order. By clicking the “check out” button, the customer places a binding order for the products listed in the shopping cart. The customer cannot change the order once it has been placed. As soon as the order is received, Sweetzerland online shop confirms receipt of the order by e-mail.

3. Prices

The prices are quoted in Swiss francs (CHF) or in Euros (EUR). By default, the prices include the Swiss VAT. Prices are quoted without Swiss VAT when the country stated as destination for the order is not Switzerland. The prices for the products offered shown on the date on which the customer places the order shall apply. The prices are binding until an order confirmation is issued by Sweetzerland online shop or for the period specified in the order confirmation. Prices are subject to change due to taxes, duties, fees or delivery costs.

4.  Liability

Sweetzerland online shop accepts no liability for negligent breach of contract. The same applies to breaches of contract on the part of auxiliaries and substitutes.

5. Data protection

We treat your personal data as confidential and in accordance with the data protection regulations. When you use this website, various pieces of personal data will be collected. Please note that data transmitted via internet may be subject to security breaches. Complete protection of your data from third-party access is not possible.

6.Applicable Law

Contracts are subject solely to Swiss law and the Vienna Convention (CISG) shall not apply. The sole place of jurisdiction, without prejudice to legal remedy in the Federal Supreme Court of Switzerland, is Genève, Switzerland.

7. Final provisions

Should any provision of these general terms and conditions be ineffective, the rest of the contract shall remain effective. The relevant statutory provisions shall apply in place of the ineffective provision.

 

Delivery and payment terms

Deliveries are made in following countries: Switzerland, Germany, Austria, Belgium, France, Italy, Luxemburg, Monte Carlo, Netherlands, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Iceland, Ireland, Latvia, Lithuania, Malta, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, UK, USA, Canada.

Sweetzerland online shop shall not be held liable for delays caused by events beyond its control, for example force majeure, traffic congestion, severe weather conditions or the unusual, unexpected holding of the goods by customs authorities, and such events shall not entitle the customer to withdraw from the purchase contract or claim compensation.

If not all the products ordered are available, Sweetzerland online shop is entitled to make partial deliveries.

In periods of high temperatures, Sweetzerland can add cooling elements to the shipment. Moreover, Sweetzerland reserves the right to deny delivery. In case of a denial, Sweetzerland will contact the customer within an adequate period of time.

If the goods cannot be delivered through the fault of the customer, Sweetzerland online shop shall be entitled to withdraw from the contract. No refunds for unsuccessful deliveries (non-collection, incorrect shipping address…).

Delivery costs of the ordered articles is charged to the customer. Delivery costs consist of postage and packaging costs. Delivery costs are available anytime on the site and are shown prior to completion of the order.

Payment takes place in advance and can be made by credit card or PayPal. If payment is made by credit card, the customer’s account will be charged immediately. The customer may not offset against payments counterclaims which are not recognized or legally established. If you are a company and wish to place an order and pay by invoice, please contact us by e-mail at chocolats@sweetzerland.net

Delivery is usually operated by DHL. Delivery time to Switzerland is approx. 2-3 working days. Delivery time to Europe is approx. 3-4 working days. Delivery time to other countries is approx. 4-5 working days.

If an order is received on a Saturday, Sunday or public holiday, it will be dispatched on the next working day but one (Monday to Friday). It’s recommended to place your orders as early as possible. Longer delivery times should be expected for orders placed before public holidays.

Delivery costs comprise postage and packaging costs. They are calculated individually based on destination and weight. Delivery costs are shown prior to completion of the order.

Based on the country of delivery, taxes and custom duties may apply and are to be paid by the client. The customs authorities of the country of delivery are entitled to check the shipments and levy duty and VAT (local rates) where applicable. Please contact your customs directorate or import authority for more information on the applicable regulations and duties on goods.

Goods shall remain the property of Sweetzerland online shop until full payment has been made.

Prior to the transfer of title the goods may not be pledged, transferred by way of security, processed or altered without the permission of Sweetzerland online shop.

The recipient undertakes to inspect the goods immediately upon receipt to ensure they are complete and in acceptable condition. Any complaints relating to the quality and completeness of a delivery must be reported to Sweetzerland online shop immediately and within 24 hours of receipt. Otherwise the delivery shall be deemed accepted.

Sweetzerland online shop shall not be held liable for damage during transit or damage caused by improper storage after the goods were handed over the customer or the customer’s auxiliaries.

Artisanal chocolate can perish quickly, and the right of revocation does in this case not apply.

In the event of defects, goods should be returned to Sweet Made SA, 5 Rue du Mont-Blanc, 1201 Genève, Switzerland. The return of the goods shall be done according to Sweetzerland instructions. Obligations to reimburse payments shall be fulfilled within 30 days of receipt of the returned goods. Sweetzerland online shop is entitled to make deductions from the purchase price to compensate for loss of value. The customer shall be reimbursed for the returned components only. Returns have to be made in the original packaging along with the invoice or delivery note.

 

Privacy Policy

Your privacy is important to us. It is Sweetzerland’s policy to respect your privacy regarding any information we may collect from you across our website, http://sweetzerland.net, and other sites we own and operate.

1. Information we collect

Log data
When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your computer’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details.

Device data
We may also collect data about the device you’re using to access our website. This data may include the device type, operating system, unique device identifiers, device settings, and geo-location data. What we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.

Personal information
We may ask for personal information, such as your:
• Name
• Email
• Social media profiles
• Date of birth
• Phone/mobile number
• Home/Mailing address
• Work address
• Payment information

2. Legal bases for processing

We will process your personal information lawfully, fairly and in a transparent manner. We collect and process information about you only where we have legal bases for doing so. These legal bases depend on the services you use and how you use them, meaning we collect and use your information only where:
• it’s necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract (for example, when we provide a service you request from us);
• it satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote our services, and to protect our legal rights and interests;
• you give us consent to do so for a specific purpose (for example, you might consent to us sending you our newsletter); or
• we need to process your data to comply with a legal obligation.

Where you consent to our use of information about you for a specific purpose, you have the right to change your mind at any time (but this will not affect any processing that has already taken place).
We don’t keep personal information for longer than is necessary. While we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification. That said, we advise that no method of electronic transmission or storage is 100% secure and cannot guarantee absolute data security. If necessary, we may retain your personal information for our compliance with a legal obligation or in order to protect your vital interests or the vital interests of another natural person.

3. Collection and use of information

We may collect, hold, use and disclose information for the following purposes and personal information will not be further processed in a manner that is incompatible with these purposes:
• to enable you to customise or personalise your experience of our website;
• to enable you to access and use our website, associated applications and associated social media platforms;
• to contact and communicate with you;
• for internal record keeping and administrative purposes;
• for analytics, market research and business development, including to operate and improve our website, associated applications and associated social media platforms;
• to run competitions and/or offer additional benefits to you;
• for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you;
• to comply with our legal obligations and resolve any disputes that we may have; and
• to consider your employment application.

4. Disclosure of personal information to third parties

We may disclose personal information to:
• third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, hosting and server providers, ad networks, analytics, error loggers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators;
• our employees, contractors and/or related entities;
• sponsors or promoters of any competition we run;
• credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
• courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
• third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you; and
• third parties to collect and process data.

5. International transfers of personal information

The personal information we collect is stored and processed in Switzerland, or where we or our partners, affiliates and third-party providers maintain facilities. By providing us with your personal information, you consent to the disclosure to these overseas third parties.
We will ensure that any transfer of personal information from countries in the European Economic Area (EEA) to countries outside the EEA will be protected by appropriate safeguards, for example by using standard data protection clauses approved by the European Commission, or the use of binding corporate rules or other legally accepted means.
Where we transfer personal information from a non-EEA country to another country, you acknowledge that third parties in other jurisdictions may not be subject to similar data protection laws to the ones in our jurisdiction.
There are risks if any such third party engages in any act or practice that would contravene the data privacy laws in our jurisdiction and this might mean that you will not be able to seek redress under our jurisdiction’s privacy laws.

6. Your rights and controlling your personal information

Choice and consent: By providing personal information to us, you consent to us collecting, holding, using and disclosing your personal information in accordance with this privacy policy. If you are under 16 years of age, you must have, and warrant to the extent permitted by law to us, that you have your parent or legal guardian’s permission to access and use the website and they (your parents or guardian) have consented to you providing us with your personal information. You do not have to provide personal information to us, however, if you do not, it may affect your use of this website or the products and/or services offered on or through it.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below. If you ask us to restrict or limit how we process your personal information, we will let you know how the restriction affects your use of our website or products and services.

Access and data portability: You may request details of the personal information that we hold about you. You may request a copy of the personal information we hold about you. Where possible, we will provide this information in CSV format or other easily readable machine format. You may request that we erase the personal information we hold about you at any time. You may also request that we transfer this personal information to another third party.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

Notification of data breaches: We will comply laws applicable to us in respect of any data breach.

Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.

Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

Facebook: revoke consent: https://www.facebook.com/ads/website_custom_audiences/
Google: revoke consent: https://support.google.com/ads/answer/2662922?hl=en-GB
Revok other networks: http://optout.networkadvertising.org
How Google uses remarketing data: https://support.google.com/google-ads/answer/7664943
How Google uses data profiling : https://support.google.com/google-ads/answer/6334160

7. Cookies

We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified. Please refer to our Cookie Policy for more information.

8. Business transfers

If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may continue to use your personal information according to this policy.

9. Limits of our policy

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

10. Changes to this policy

At our discretion, we may change our privacy policy to reflect current acceptable practices. We will take reasonable steps to let users know about changes via our website. Your continued use of this site after any changes to this policy will be regarded as acceptance of our practices around privacy and personal information.

If we make a significant change to this privacy policy, for example changing a lawful basis on which we process your personal information, we will ask you to re-consent to the amended privacy policy.

Sweet Made SA
Data Controller
chocolats@sweetzerland.net

Sweet Made SA
Data Protection Officer
chocolats@sweetzerland.net

This policy is effective as of 10 October 2019.

 

Cookie Policy

We use cookies to help improve your experience of http://sweetzerland.net. This cookie policy is part of Sweetzerland privacy policy, and covers the use of cookies between your device and our site. We also provide basic information on third-party services we may use, who may also use cookies as part of their service, though they are not covered by our policy.

If you don’t wish to accept cookies from us, you should instruct your browser to refuse cookies from http://sweetzerland.net, with the understanding that we may be unable to provide you with some of your desired content and services.

What is a cookie?

A cookie is a small piece of data that a website stores on your device when you visit, typically containing information about the website itself, a unique identifier that allows the site to recognise your web browser when you return, additional data that serves the purpose of the cookie, and the lifespan of the cookie itself.

Cookies are used to enable certain features (eg. logging in), to track site usage (eg. analytics), to store your user settings (eg. timezone, notification preferences), and to personalise your content (eg. advertising, language).

Cookies set by the website you are visiting are normally referred to as “first-party cookies”, and typically only track your activity on that particular site. Cookies set by other sites and companies (ie. third parties) are called “third-party cookies”, and can be used to track you on other websites that use the same third-party service.

Types of cookies and how we use them

Essential cookies
Essential cookies are crucial to your experience of a website, enabling core features like user logins, account management, shopping carts and payment processing. We use essential cookies to enable certain functions on our website.

Performance cookies
Performance cookies are used in the tracking of how you use a website during your visit, without collecting personal information about you. Typically, this information is anonymous and aggregated with information tracked across all site users, to help companies understand visitor usage patterns, identify and diagnose problems or errors their users may encounter, and make better strategic decisions in improving their audience’s overall website experience. These cookies may be set by the website you’re visiting (first-party) or by third-party services. We use performance cookies on our site.

Functionality cookies
Functionality cookies are used in collecting information about your device and any settings you may configure on the website you’re visiting (like language and timezone settings). With this information, websites can provide you with customised, enhanced or optimised content and services. These cookies may be set by the website you’re visiting (first-party) or by third-party service. We use functionality cookies for selected features on our site.

Targeting/advertising cookies
Targeting/advertising cookies are used in determining what promotional content is more relevant and appropriate to you and your interests. Websites may use them to deliver targeted advertising or to limit the number of times you see an advertisement. This helps companies improve the effectiveness of their campaigns and the quality of content presented to you. These cookies may be set by the website you’re visiting (first-party) or by third-party services. Targeting/advertising cookies set by third-parties may be used to track you on other websites that use the same third-party service. We use targeting/advertising cookies on our site.

Third-party cookies on our site
We may employ third-party companies and individuals on our websites—for example, analytics providers and content partners. We grant these third parties access to selected information to perform specific tasks on our behalf. They may also set third-party cookies in order to deliver the services they are providing. Third-party cookies can be used to track you on other websites that use the same third-party service. As we have no control over third-party cookies, they are not covered by Sweetzerland cookie policy.

Our third-party privacy promise
We review the privacy policies of all our third-party providers before enlisting their services to ensure their practices align with ours. We will never knowingly include third-party services that compromise or violate the privacy of our users.

How you can control or opt out of cookies
If you do not wish to accept cookies from us, you can instruct your browser to refuse cookies from our website. Most browsers are configured to accept cookies by default, but you can update these settings to either refuse cookies altogether, or to notify you when a website is trying to set or update a cookie.
If you browse websites from multiple devices, you may need to update your settings on each individual device. Although some cookies can be blocked with little impact on your experience of a website, blocking all cookies may mean you are unable to access certain features and content across the sites you visit.

 

Contact Us

We will be pleased to answer your requests and questions

Sweet Made SA
5, Rue du Mont-Blanc
CH – 1201 Genève

Phone : +41 22 310 49 48

Monday – Friday 10:00 – 18:00 hours

Visit us on www.sweetzerland.net / Facebook / Instagram